Terms & Conditions

October 2020


Clause 1. Preamble

FLOWBIRD Inc., as a licensee, has granted a sub-license to the City of Pensacola which, as a sub-licensee, takes care of the distribution of PARKPensacola in Pensacola, Florida USA.

PARKPensacola, by means of a digital platform, enables parking time to be purchased in a simplified manner by the use of a bank card (credit or debit) authorized by use of a phone or other device accessing the internet, and, based upon the payment and technical options selected by the operator.

Clause 2. Warnings

The user acknowledges that City of Pensacola has provided all information and warnings particular to the proposed PARKPensacola service, by which user can evaluate and implement the technical and legal measures that are appropriate under the circumstances.

The creation of the PARKPensacola account and/or the use of the PARKPensacola service requires the full and complete agreement by the user to these general terms of service.

The user acknowledges that it is fully aware of the fact that its agreement as to these general terms of service does not require the handwritten execution of this document. User may however save and print this document by accessing the PARKPensacola site: www.parkpensacola.com.

City of Pensacola reminds the user that the use of a mobile phone or any other device while driving is dangerous. City of Pensacola advises against the use of this service while driving a vehicle. City of Pensacola assumes no liability for any losses caused by the use of the PARKPensacola service or the account while driving a vehicle.

Clause 3. Definitions

In these general terms of service, the following terms have the meaning indicated below:

  • PARKPensacola mobile applications: applications available on the download platforms dedicated to the types of mobile devices supported by the PARKPensacola service.
  • PARKPensacola account: technical account by which the user is identified on the PARKPensacola service; it is created by the user in user’s own name during registration either on the website parkpensacola.com, using the PARKPensacola mobile application, or on the mobile website parkpensacola.com.
  • Operator: legal person or authority operating the parking service.
  • PARKPensacola service or service: service provided whereby parking fees are paid in accordance with the terms herein.
  • PARKPensacola website: website co-held and controlled by City of Pensacola and any successor, currently located at the following address: www.parkpensacola.com
  • The user: person who sets up the account.
  • User telephone: telephone used by the user which has the feature and subscriptions required (voice and/or data plan) to access the service, or mobile telephone number entered in the account.
  • Ticket: summary of the order relating to the parking fees featured on the home page screen of the PARKPensacola mobile applications and websites consisting of the items set out in clause 8.
  • City of Pensacola: entity which operates the PARKPensacola service in Pensacola, Florida USA.

Clause 4. Purpose

City of Pensacola is offering a remote parking fee payment service called PARKPensacola. These general terms and conditions set out the terms of use of the PARKPensacola service by the user.

Clause 5. Acceptance of the general terms and conditions

Any confirmation by the user of a payment of parking fees, irrespective of the payment medium used (mobile website, mobile applications, PARKPensacola website, interactive voice response, call center, SMS), represents complete acceptance by user of these general terms of service.

The user therefore acknowledges that he or she is fully aware, upon the creation of his or her account, of these general terms of service, and, at the time of payment, of the special terms of sale indicated by the City of Pensacola or its partner parking providers or in force at the parking spot (cost of the service(s), length of stay, etc.) And expressly acknowledges that he/she unconditionally accepts and agrees to both these general terms of service and the special terms of sale and/or local regulations pertaining to any particular transaction.

These general terms of service apply for the full period during which they are available online on the PARKPensacola website. The general terms of service shall prevail over any other terms and conditions featured in any other document.

The version of the general terms of service binding on the user shall be the version provided on the website www.parkpensacola.com at the time of validation of the payment.

Clause 6. Modification

City of Pensacola reserves the right to modify and update access to the website at any time as well as to modify and/or update these general terms of service. These modifications and updates are binding on the user, who must accordingly refer to this section on a regular basis to confirm the applicable general terms of service.

In order to continue to benefit from the whole PARKPensacola service, the user must accept the new general terms of service version.

Before confirming the purchase of a session, the user will be able to correct or modify user’s choices.

Clause 7. Set up and management of the PARKPensacola account

The role of PARKPensacola is to facilitate the payment of parking fees from a phone or other device accessing the internet, without the requirement that bank card details be entered for each payment.

In order to personalize the account of each user, the following information constitutes minimum requirements:

  • E-mail
  • Login
  • Mobile phone number
  • Password defined for accessing to the PARKPensacola service

The user will be able to access to the PARKPensacola service by using either his/her e-mail, his/her login or his/her mobile phone number, and his/her password.

If applicable, the user will be able to get this access through his/her own facebook account.

The login, the e-mail or the mobile phone number, coupled with the password, are proof of the user’s identity and bind on any payment made through them.

The vehicle license plate number (several vehicles that can be associated with the same PARKPensacola account), as well as bank card details (card number, expiry date, cardholder’s name, card security code) are only required to be entered for the purchase of the first parking ticket, or when the card information changes (expiry date). The bank card details are not kept in the PARKPensacola information system, but at the provider of the payment solution. A user may register several bank cards, for example one for private usage and another for professional purpose.

Optionally, the following information may also be provided by the user:

  • Civility
  • Family name
  • First name
  • Occupation
  • Address: street, city, country, state (if applicable)

The user shall provide authentic information and not to distort his or her identity and/or not to provide a false identity.

City of Pensacola reserves the right to terminate or suspend any user account if it contains inaccurate or false information.

Apart from any content provided by the City of Pensacola, the user is and remains exclusively responsible for any personalized content of its PARKPensacola account. The user should update the content whenever necessary to ensure that it is accurate, complete and current at all times.

The user alone bears any and all consequences which may arise from use by third parties (whether authorized or not), unless it can be demonstrated that the disclosure of his identifier(s) and password were the result of a fault attributable to the City of Pensacola.

Clause 8. Use of the PARKPensacola service

The account enables the PARKPensacola service to be used by any operator which provides the PARKPensacola service in Pensacola, Florida USA.

Using PARKPensacola, the user may purchase the following on-street parking rights:

  • An hourly ticket
  • A long term ticket
  • An electronic permit

Depending on the entity in charge of the park, parking rights may be purchased by advance, and either on a unitary or recurring way.

The user may also purchase some off-street parking rights, on the sites using the following PARKPensacola off-street solutions:

  • City-owned boat ramps

For proper functioning of the PARKPensacola service, new release may be necessary, so the user is advised to always download the latest version of the mobile application, when asked.

8.1 start a transaction

Based on the features selected by an operator, the transaction may be started:

  • By following the steps required by the mobile applications
  • By following the steps required by the website
  • By following the steps required by the interactive voice responder
  • By following the steps required by SMS
  • By any other means proposed at a later stage

The parking area is selected either by geolocation, by address or by area code. This area defines the applicable parking price(s). The user shall ensure that the parking fee purchased through PARKPensacola corresponds to the parking fee applicable to the area. The user may be subject to a fine for user’s own mistake.

If applicable, the choice of the service type is the responsibility of the user. Any user who selects a service user type, for which it has not acquired the rights from the City, may be subject to a fine.

If a payment is initiated by SMS, the payment shall be directly made in accordance with the information sent by the user for the vehicle registered as a “vehicle by default” (information may be modified on the website).

City of Pensacola may not be held responsible for any fraudulent usage of the service, or for any misuse of the service or errors by the user.

The price represents the parking cost established by the operator, including the cost of the service based on the options selected, as well as any applicable taxes.

After payment has been validated, the amount of the parking fee is debited from the account associated with the bank (incl card) entered into the PARKPensacola account. The payment is made in US dollars.

The ticket shall be valid for use by the user only if one of the following occur:

  • Ticket appears in the list of ongoing tickets of its account if it has been purchased via the website, the mobile website or the applications (the ongoing ticket interface is accessible via all those media).
  • Receipt of the confirmation SMS if it has been paid by SMS

The confirmation or rejection of payment is indicated to the user. In the event of any doubt as to the confirmation or rejection of the payment, and/or absence of confirmation or rejection of payment, the user should contact the City of Pensacola Parking Management office. In such case, as it is likely that the ticket has not been validated at all, and the user is urged to pay its parking fee by any other means available. Failing this, a fine may be issued by the operator, for which the City of Pensacola is not responsible.

The successful completion of the payment is related to the user’s updating of its card bank details. The user agrees not to use a card that is expired or an account that does not have the sufficient funds. City of Pensacola is not responsible for any fine that may be issued prior to the validation of the ticket.

The user acknowledges and agrees that some of user’s data will necessarily be disclosed to third parties as part of the payment processing procedures.

As soon as the parking time on a ticket has elapsed, the customer may choose to consult, export and/or print it via the PARKPensacola app.

Any new ticket purchased without being near to the vehicle involves a possible risk of fine, which the City of Pensacola cannot be responsible for.

8.2. Extension of the ticket

The user may at any time extend the validity of an already issued ticket via the interface “ongoing tickets” from the application or any connected object from which the service would be available, provided that the ticket has not expired, that it has not reached the maximum parking time established in the price policy of the operator, and that the operator accepts extensions of tickets.

8.3. Stop a parking transaction

In the event when the entity that operates the park has subscribed to the “stop” option, the user may, from the application or any connected object from which the service would be available, stop an on-going transaction that has not reached yet its end time; in this specific case, the actual parking fee (plus the convenience fee if applicable) payment is performed at the time when the parking transaction stops, and not when it has started.

8.4. Information featured on the ticket

The ticket includes the following information:

  • A unique ticket number
  • The plate number of the car used
  • The parking location and the corresponding zone code
  • The user type
  • A parking beginning and end time, and/or parking duration
  • The amount paid by the user
  • If applicable, the free parking duration
  • If applicable, the amount of taxes, as part of the paid amount
  • If applicable, the convenience fee amount, as part of the paid amount

Clause 9. Price and payment

Registration to the PARKPensacola service is free.

A convenience fee for using the PARKPensacola service is added to the parking fee. The total fee is summarized for you before you complete your transaction. The convenience fee varies by location.

User is responsible for all charges associated with its device and access to the internet.

The use of the PARKPensacola service is subject to any rules of the operator, including, but not limited to: prices, price bands, parking time limits, maximum or minimum prices applied, parking durations, timetables, and terms of extension.

The parking service prices and fees of the operator shall be those established and applicable on the date of use of the service. For each purchase initiated by the user, the amount of the transaction, including any applicable taxes and convenience fees (if any at all) of the operator shall be invoiced to the bank account associated with the bank card entered in the account. The use of the PARKPensacola service is in addition to other payment methods available by the operator.

In the event that the PARKPensacola service is interrupted for technical or any other reason, the payment of required parking fees must be made by the user by any other payment method made available by the operator. At any time, the user can access to the history of his parking transactions.

Clause 10. Security and confidentiality of payments

The bank card details used (card number, expiry date, security number) in the PARKPensacola service are securely managed by a banking service provider which holds pci-dss certification (payment card industry data security standard) or equivalent.

Clause 11. Liability

City of Pensacola shall only be solely liable for any losses or direct damage caused by and to the extent of its own negligence or wrongful act. The liability of City of Pensacola shall be limited to a maximum amount of the ticket amount.

In no event shall City of Pensacola be liable for any indirect, special or consequential damages. City of Pensacola shall not be responsible for any damage of any kind, which may arise from an improper use of the PARKPensacola website, smartphone applications, SMS, interactive voice response and/or call center.

The liability of City of Pensacola may not be incurred on account of any risk inherent to the use of the internet, such as, in particular, any suspension of the service, intrusion or presence of electronic viruses, loss of files, malfunction and/or interruption of the mobile networks or any other fraudulent use of personal data, such as identity theft.

As online payment operations are complex and involve the intervention of a number of parties, it is thus expressly acknowledged that City of Pensacola may not be held responsible for any incidents that occur on the infrastructure that it does not manage or exercise control. No claim of any kind may therefore be made that result from events originating upstream or downstream. In particular, City of Pensacola is not responsible for losses or damage arising from a payment refusal involving the user’s card, a malfunction involving a third party (for instance, a failure in the connectivity to the internet with the payment processors).

City of Pensacola is not liable for any damages incurred by the user or third parties which arise from a case of force majeure or any event outside of the reasonable control of City of Pensacola.

Clause 12. License for the software and other intellectual property rights

City of Pensacola grants to the user, which accepts, a non-transferable access-limited license to its PARKPensacola websites and smartphone applications, exclusively for its personal use in connection with the use and maintenance of user’s account. This license does not include any resale or commercial use of the PARKPensacola service, any collection or use of information, description of price, any use arising from this site or its content, any downloading or copying of the account information to be employed by third parties, any use, research of data, automations or other data collection or extraction tools.

No material or information related to the City of Pensacola may be reproduced, duplicated, copied, sold, resold, visited or otherwise exploited for a commercial end without the express written consent of City of Pensacola.

The name PARKPensacola, all audio-visual elements of the PARKPensacola website, the PARKPensacola smartphone applications, as well as graphics, logos, headers, icons, scripts, service names including underlying technology, are the exclusive property of the City of Pensacola and are protected. In this capacity only the uses specifically defined herein are authorized.

Any other use which is not expressly authorized in advance is prohibited.

By connecting to the websites, the user undertakes not to copy or download all or part of their content.

Clause 13. Loss, theft and unauthorized use

The user is liable for any use of its account including any transactions carried out by a person authorized to use his telephone, his account, or his password.

As soon as the user becomes aware of any fraudulent use of its account or password, he shall immediately inform City of Pensacola by calling: 1-850-434-5372. This information shall be confirmed in writing by registered letter with acknowledgement of receipt to the following address: City of Pensacola Parking Management, 222 W. Main Street, Pensacola, FL 32502.

In the event of loss or theft of the user’s access device or the bank card associated with the account or as soon as he becomes aware of the same, the user shall immediately inform its telephone operator/internet service provider or the entity which issued the bank card. In both cases, City of Pensacola advises the user to close and/or update the information of its account, pursuant to the provisions of clause 16 herein, in order to minimize any risk of fraudulent use.

Clause 14. Resolution of disputes relating to the service

14.1. Disputes relating to the parking service

In the event of a dispute relating to the parking service, all claims shall be made to the City of Pensacola. In support of the claim, the user may attach the ticket which may be exported or printed from the PARKPensacola website.

14.2. Disputes relating to the PARKPensacola service

In the event of any technical issues related to its PARKPensacola account, the user may access the PARKPensacola website to consult the FAQ available online or contact the support service whose details and terms of access are provided on the PARKPensacola website.

Clause 15. Personal data

User’s personal data requested for setting-up the PARKPensacola service are essential for the good behavior of this service.

Any personal data will be maintained in accordance with the personal data and security policy, available at the PARKPensacola website. Those personal data are kept so long as the user hasn’t requested the closure of his PARKPensacola account.

Subject to user’s opt-out rights, the City of Pensacola or other companies may send to the user any sales offers concerning its products and services. Whenever e-mails are received, the user may indicate at any time that he wishes to opt out by altering the preferences of his PARKPensacola user account.

City of Pensacola may use account information, including confidential information, for internal processing of parking transaction data or for statistical analysis.

Clause 16. Closure of the account

City of Pensacola reserves the right to close the user account at any time for any reason or no reason. Any such closure shall not affect any of the ongoing parking fees paid by the user, or any of the obligations of City of Pensacola in existence at the time of the closure. The user may close its account at any time and free of charge by sending a written request to the following address: City of Pensacola Parking Management, 222 W. Main Street, Pensacola, FL 32502.

The user’s personal data are anonymized at the reception of the account closure request.

Clause 17. Duration

These general terms of service shall apply for the full period during which they are available online on the PARKPensacola website.

Clause 18. Assignment

City of Pensacola reserves the right to assign any its rights and obligations arising from this agreement to third parties.

Clause 19. Entire contract clause

The invalidity of any provision of these general terms of use, as determined by a court of competent jurisdiction, shall not result in the invalidity of the other clauses of the agreement.

Clause 20. Applicable law

These general terms of service are governed by the laws of the USA.

Clause 21. Language

These general terms of service and the special terms are drafted in the English language.

Clause 22. Disputes

These general terms of service are subject to the laws of the USA.

In the event of a dispute, the user shall notify the City of Pensacola in writing within 30 days of its knowing the basis of the dispute.